Choosing the right plastic granulator is a critical first step. But for any serious recycling business, the question that follows is just as important: “What happens after the machine is delivered?” The quality of the post-purchase experience—from installation to long-term service—is what transforms a good machine into a profitable, long-term asset.

We view the delivery of your machine not as the end of a transaction, but as the beginning of a long-term partnership. This guide provides a clear roadmap of our comprehensive plastic granulator after sales support system, designed to give you complete peace of mind and ensure you achieve maximum productivity from day one.

Plastic Granulator After Sales Support
Plastic Granulator After Sales Support

Stage 1: Pre-Installation & Preparation

A smooth start begins before your equipment arrives. As part of our recycling machine setup process, we provide you with all the necessary technical documentation to prepare your facility. This includes:

  • Detailed Layout Drawings: We provide precise dimensions for your specific model, for example, a Type 150 machine (3.00.70.8 m), allowing you to plan your floor space effectively.
  • Power Requirement Specifications: You will receive clear information on the power needs for your machine. For a Type 180 model with a 55kw main motor, you will know exactly what electrical infrastructure to prepare.
  • Foundation & Utility Requirements: We outline the necessary foundation and water supply connections, ensuring your site is ready for a seamless installation.

Stage 2: Pelletizer Machine Installation & Commissioning

When your machine arrives, you are not alone. We provide a robust support framework to guide you through the pelletizer machine installation and commissioning phase.

Our plastic granulator installation guide is a comprehensive, step-by-step resource that covers everything from mechanical assembly to electrical wiring. This support package includes:

  1. Detailed Manuals & Diagrams: Clear, illustrated guides that walk your team through the entire process.
  2. Video Tutorials: Visual demonstrations of key installation steps for clarity and confidence.
  3. Optional On-Site Engineering Support: For complex installations, such as a complete plastic film recycling line, we can dispatch an experienced engineer to your facility. Our engineer will oversee the pelletizing line commissioning, ensure everything is running to specification, and provide initial hands-on training.

Stage 3: Empowering Your Team with Plastic Granulator Operator Training

A machine’s efficiency is directly tied to the skill of its operators. We are committed to empowering your team with the knowledge they need for safe and productive operation.

The plastic granulator operator training is based on our detailed plastic pelletizer operation manual, which you will receive with your machine. The training covers:

  • Safe Startup and Shutdown Procedures: Following the correct sequence to protect both the operator and the machine.
  • Process Parameter Adjustment: How to adjust temperature and speed for different materials.
  • Routine Maintenance Checks: Empowering your team to perform the daily and weekly checks outlined in our maintenance guides.
  • Basic Troubleshooting: How to identify and resolve common operational issues quickly.

Stage 4: Long-Term Partnership & Comprehensive Recycling Machine Service

Our commitment to you extends far beyond the initial setup. We have built our reputation on providing reliable, long-term plastic granulator after sales support.

Lifetime Plastic Pelletizer Technical Support

When you have a question or encounter a problem, our team of experienced technicians is here to help. We provide lifetime technical support via email, phone, or video call to assist with recycling machine troubleshooting support, helping you resolve issues quickly and minimize downtime.

Reliable Plastic Granulator Spare Parts Supplier

We understand that for international clients, access to spare parts is a major concern. As the direct plastic pelletizer manufacturer, we maintain a comprehensive inventory of critical spare parts, including:

  • High-Wear Components: Screws, barrels, and cutting blades specifically for your machine model.
  • Electrical Components: Heaters, thermocouples, and branded inverters.
  • Mechanical Parts: Bearings and gearbox components.

This ensures that when you need a part, we can dispatch it quickly, keeping your plastic rigid recycling line running with minimal interruption. Our goal is to be your trusted partner for the entire lifecycle of your equipment.